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Help
Click here to read our Frequently Asked Questions
or email support@galileeofthenations.com.
FREQUENTLY ASKED QUESTIONS
- After I paid for my MP3 or MP3 album using a credit/debit card, I don't see anywhere to download it. How do I download it?
- I tried clicking the Download Now link, but I did not see a screen asking where to save the file, but instead a music player tried to open and play the file, and I can't figure out how to download the file to my computer.
- After I paid for my MP3 or MP3 album using Paypal, I don't see anywhere to download it. How do I download it?
After I paid for my MP3 or MP3 album using a credit/debit card, I don't see anywhere to download it. How do I download it?
After you go through the checkout process in the shopping cart--you've filled out your information including your credit card information, and are taken to this screen (Click on the image to expand):
Click the Checkout button again. If your payment is processed succesfully (your credit card funds are available and the transaction has been authorized), you should immediately be taken to this page (Click on the image to expand):
Now all you need to do is click the red Download Now link for your download. If for any reason you never see this page, there is a link to it in your order receipt email which is sent to the email address you supplied during the checkout process.
I tried clicking the Download Now link, but I did not see a screen asking where to save the file, but instead a music player tried to open and play the file, and I can't figure out how to download the file to my computer.
If a dialogue box does not appear asking where you would like to save your file and instead a new page opens with a music player, or any other kind of music player software opens and tries to play the file instead of downloading it, then try this: Instead of clicking on the Download Now link with the left mouse button as you would normally, right-click (or option-click on Macs), and you should see a menu appear with an option titled "Save Target As" or "Save Link As" or a similar variation. Click that, and then you should see a dialogue asking where you would like to save the file.
After I paid for my MP3 or MP3 album using Paypal, I don't see anywhere to download it. How do I download it?
When paying with paypal, the checkout process takes you to the Paypal website for payment. Upon completion, however, Paypal doesn't automatically bring you back to the Galilee of the Nations download page. Make sure when you get to the screen in the image below you click the button that says "Return to Galilee of the Nations." This will take you to the download page where all you have to do is click the red Download Now link for your download.(Click on the image to expand)
